How to reach us
Production incidents
Every day, around the clock
Server errors that do not stop, timeouts, rejected SMPP connections or webhooks that do not arrive.
Technical questions
During business hours
A question about the API, a review of your integration or a new integration.
Pricing and contracts
Contracting terms, high volumes and anything to do with pricing.
Account, billing and complaints
Your account, your invoices, and requests, complaints or claims (PQR).
Advisory sessions are handled during business hours.
Book an advisory session
Reserve a slot with the Hablame team. Each service opens its own calendar, with its available times, in a new tab.
Do not share keys or passwords in the booking form.
What to include in your message
With these details we can help you faster:
- The product you use: URL shortener, SMS over SMPP, inbound SMS webhook or storage.
- Since when it happens, in Colombia time or UTC.
- The error code (
error.), if there is one.code - The request identifier (
meta.).requestId - The public identifier of your API key.
- For SMPP, your
system_id.
What you should never send us
- Your full API key.
- The SMPP password.
- The webhook signing secret.
Every endpoint, error, SMPP guide and webhook has a help block that builds the message with these details. You review it and send it: nothing is sent on its own.